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Incident Management Specialist
2 weeks ago
The Incident Management Specialist is an exciting opportunity to join our client in the superannuation industry. As a key member of the team, you will oversee the incident and issue management processes, ensuring timely identification, recording, and resolution of incidents.
Key Responsibilities:
- Lead day-to-day management of incident response activities, coordinating across business units to investigate, analyse, and remediate incidents.
- Manage and track progress of incident resolution, ensuring timely closure and escalation of risks or delays to senior management.
- Collaborate with cross-functional teams to ensure compliance with regulatory obligations and help drive down incident volume.
- Support and maintain the Governance, Risk and Compliance (GRC) system, ensuring data accuracy and performing quality assurance checks.
- Conduct trend analysis and prepare regular reporting for senior stakeholders on incident patterns and performance against targets.
- Coordinate and engage a large stakeholder group involved in incident management workflows.
Requirements:
- 5+ years of experience in operations management, with a solid understanding of risk, compliance, and incident management in superannuation or the broader financial services sector.
- Experience in coordinating cross-functional activities or projects, including stakeholder engagement and reporting.
- Strong familiarity with GRC systems and incident management frameworks.
- Excellent analytical and problem-solving skills; capable of interpreting complex data and identifying trends.
- High attention to detail and strong verbal and written communication skills.
- Tertiary qualifications in a business-related discipline.
- Previous experience in incident remediation or issue management roles within superannuation.
- Familiarity with automated workflows, reporting, and dashboards in GRC systems.
- Proficiency with Microsoft Office Suite and data analysis tools (e.g., Excel, Power BI).
- A proactive, solutions-focused approach and ability to prioritise effectively in a fast-paced environment.
What We Offer:
We offer a competitive salary package, opportunities for career growth and development, and a collaborative work environment.
About Our Client:
Our client is a leading provider of superannuation services, committed to delivering high-quality products and services to its clients.
