Customer Service Specialist

2 days ago

Canberra, ACT, Australia beBeeAmbassador Full time $54,000 - $72,000
Customer Experience Ambassador

The role of a Customer Experience Ambassador is to provide exceptional customer service and support in a fast-paced environment.

As the first point of contact for customers, you will be responsible for helping them find suitable products and services that best match their needs, ensuring they receive a seamless, consistent, and customized customer service experience every step of the way.

Key responsibilities include assisting with account opening, unsecured lending and banking transactions, and demonstrating Smarter Banking options (self-service and digital) to customers.

You will also ensure all customer details are accurate and up-to-date, working collaboratively as a team to create a signature customer experience.

To succeed in this role, you will need to have a passion for delivering an amazing experience to customers, an unwavering commitment to quality, and the will to go the extra mile.

We offer a multitude of benefits, including an attractive base salary and fantastic career-growth opportunities. Our tailored onboarding and training program ensures you are set up for success.

Responsibilities:

  • Provide exceptional customer service and support
  • Assist customers with account opening, unsecured lending and banking transactions
  • Demonstrate Smarter Banking options (self-service and digital) to customers
  • Ensure customer details are accurate and up-to-date

Requirements:

  • Passion for delivering an amazing experience to customers
  • Unwavering commitment to quality
  • Resilience, self-motivation, and energy to create our signature customer experience
  • Able to work collaboratively as a team

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