Client Service Coordinator

7 days ago

Adelaide, South Australia beBeeCustomer Full time $60,000 - $75,000

Frontline Support Officer

About the Role

We are seeking a highly organised and customer-focused individual to join our team as a Frontline Support Officer. This role is ideal for someone who is passionate about delivering exceptional client service and working collaboratively with a dynamic team.

Key Responsibilities

  • Act as the primary point of contact for clients, referrers, and stakeholders, providing timely and effective support via phone and email.
  • Receive, document, and escalate concerns for prompt follow-up action, ensuring seamless communication throughout the process.
  • Maintain accurate and up-to-date databases, processing referrals within expected timeframes to meet organisational goals.
  • Perform various administrative tasks related to client service delivery or virtual care coordination activities.

Requirements

To be successful in this role, you will require:

  • Prior experience in administration and customer service, preferably in a healthcare setting.
  • Highly developed organisational skills, with the ability to work efficiently in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a strong focus on building rapport with clients and colleagues.
  • A proactive approach to problem-solving, with a willingness to learn and adapt to new situations.
  • Proficient IT skills, with experience in using various software applications and systems.

What We Offer

We are committed to creating an inclusive workplace culture that values diversity, equity, and inclusion. As an employee, you will have access to:

  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • A supportive team environment that encourages collaboration and open communication.
  • A competitive salary and benefits package that recognises your value and contributions.
  • The opportunity to work in a dynamic and innovative organisation that is shaping the future of healthcare delivery.

Why Join Us?

We are dedicated to improving the lives of individuals and communities through our work. If you share our passion for making a difference, we encourage you to apply for this exciting opportunity.

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