Customer Service Liaison
3 days ago
We're seeking a skilled professional to fill the role of Customer Support Consultant. As the front-line customer service interface, you will be resolving issues with customers via phone, email and web chat in an empathetic, professional and timely manner. You will also be working as part of a high performing team, driving for performance excellence and communicating with colleagues across all levels of the organization.
Key Responsibilities
- Resolve customer issues via phone, email and web chat in an empathetic, professional and timely manner
- Balance customer demand and multi-tasking in a fast-paced customer contact environment
- Work as part of a high performing team, driving for performance excellence
- Communicate with colleagues across all levels of the organization
Skill Requirements
- 1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing
- Strong technical proficiency; proven ability to multitask, utilising multiple systems while on the phone with customers
- Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
About Our Workplace
We value diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking.
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