Cloud Support Team Lead

2 weeks ago


Sydney, New South Wales, Australia Technology People Australia Full time
Overview

We are seeking an experienced Cloud Support Team Lead to lead the application support team and ensure effective operation, maintenance, and support of all cloud-based applications.

Salary

The estimated salary for this position is $120,000 - $180,000 AUD per annum, depending on experience.

Job Description

Responsibilities:

  • Lead and mentor a team of application support analysts, ensuring that processes and SLAs are adhered to.
  • Provide level 2 project support and go-live operational readiness for the new platform build.
  • Monitor and optimize cloud resources to ensure cost effectiveness and scalability while implementing best security practices.
  • Responsible for technical support across Java-based applications on AWS Cloud Infrastructure.
  • Create and implement routine tasks, daily checklists, reporting guidelines, and BCP testing.
  • Maintain all technical documentation required for operational support.
  • Comply with best-practice frameworks i.e. ITIL & Cobit.
Required Skills and Qualifications

Experience Required:

  • Minimum of 10 years' experience supporting business-critical & Cloud-based applications - [AWS].
  • Strong background in Linux - Unix O/S, admin level.
  • Background experience in containerization (e.g. Docker or K8s) admin and deployment platforms.
  • Strong background in scripting, Perl, Python, or Bash.
  • Proficient in SQL and relational databases, MySQL and/or PostgreSQL.
  • Strong DevOps mindset.
  • Experience in Atlassian – JIRA/Confluence.
  • Experience in non-functional testing and BCP/DR planning.
  • Exposure to Agile practices, daily scrums.
  • Experience in the ServiceNow platform – ITSM.
  • Experience in or strong understanding of financial services/domains – clearing & settlements, payment systems is highly advantageous.


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