Cloud-Based Applications Technical Support Team Lead

3 weeks ago


Sydney, New South Wales, Australia Technology People Australia Full time

Our client, a leading Financial Services organisation in Australia seeks an experienced Technical Support Team Lead to oversee the application support team and ensure effective operation, maintenance, and support of all cloud-based applications on AWS Cloud Infrastructure.

Job Overview

The ideal candidate will have a strong background in Linux/Unix O/S administration, experience in containerisation (e.g. Docker or K8s) admin and deployment platforms, as well as proficiency in scripting languages like Perl, Python, or Bash.

  • Provide level 2 project support and go-live operational readiness for the new platform build.
  • Lead and mentor a team of application support analysts, ensuring that processes and SLAs are adhered to.
  • AWS Management – utilise AWS services [EC2, S3, EDS, Lambda etc] to manage applications.
  • Monitor and optimise cloud resources to ensure cost effectiveness and scalability while implementing best security practices.
  • Responsible for technical support across Java based applications on AWS Cloud Infrastructure.
  • Create and implement routine tasks, daily checklists, reporting guidelines, and BCP testing.
  • Maintain all technical documentation required for operational support.
  • Comply with best practice frameworks i.e. ITIL & Cobit.

What We Offer

An estimated salary range of AU$120,000 - AU$150,000 per annum, depending on experience, along with opportunities for professional growth and development in a dynamic and supportive work environment.

Applicants must have a minimum of 10 years' experience supporting business-critical & Cloud based applications - [AWS], strong DevOps mindset, and experience in Atlassian – JIRA/Confluence, ServiceNow platform – ITSM, and non-functional testing and BCP/DR planning.



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