Restaurant Operations Manager
2 weeks ago
Hungry Jack's is a leading Australian brand in the Quick Service Restaurant industry, with over 440 stores across the country and a team of over 20,000 employees.
The RoleWe are seeking an experienced and motivated Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for the safe, effective, and efficient operation of our restaurant.
Key Responsibilities- Provide Safety Leadership
- Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
- Ensure safety and security procedures are enforced.
- Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion.
- Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
- Ensure that guests receive prompt service and quality food.
- Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit.
- Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction.
- Utilise your Business Priority Plan to continually improve your Restaurant performance.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.
- Create a culture that emphasises growth, trust, and accountability.
- Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support our guest obsession.
- Plan and prepare work schedules and assign employees to specific duties.
- Manage controllables (own portfolio) to achieve profit goals.
- Conduct regular stock takes of inventory, maintain stock records, ensure alignment within budget.
AQF Certificate II or III or minimum of one year relevant experience.
All successful applicants for this position will be required to provide a National Police check.
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