Earthmoving Operations Manager

4 days ago

Melbourne, Victoria, Australia beBeeEarthmoving Full time $130,000 - $180,000
Job Summary

We are seeking an experienced Service Manager to lead our Melbourne, VIC operation. The successful candidate will have a proven track record of managing technical earthmoving operations and delivering exceptional customer service.

Key Responsibilities
  • Collaborate with the National Service Manager and regional aftersales management team to oversee the Melbourne operation.
  • Lead a hands-on operation with attention to detail, setting an example for the team and driving performance against targets.
  • Grow and manage a developing team, maintain high work ethic, and improve recruitment to attract quality staff.
  • Balance new builds with oversight of existing projects, ensuring timely completion and quality standards.
  • Coordinate and oversee all deliveries and service backup support to customers, managing pressure and prioritizing customer satisfaction.
  • Lead by example with a proactive leadership style; wear multiple hats as needed and motivate the team.
  • Maintain a safe and healthy working environment in compliance with health and safety policies and regulations.
  • Engage with customers daily on invoicing, payments, and issue resolution to strengthen relationships.
  • Direct Supervisors and the Service team in equipment repairs and service delivery.
  • Oversee workshop operations and collaborate with senior management to achieve objectives.
  • Ensure workshop work adheres to job specifications and safety standards.
  • Oversee schematics for new builds and communicate with internal departments on technical issues for customized equipment.
  • Communicate effectively with Original Equipment Manufacturers (OEMs) regarding supply and logistics issues.
  • Lead the existing field service team and support customers from the Melbourne operation in coordination with the Field Service Manager.
  • Train and develop key staff on new equipment and upgrades; coordinate with internal engineering teams.
  • Oversee overall operations to reduce issues and ensure timely completion of work with safety as a priority.
  • Support remote service branches with direct management support.
  • Understand retail service environment where time on build is essential and staying under cost is necessary.
  • Demonstrate true leadership and operational management to build a cohesive team across departments that communicate effectively.
  • Oversee the build of various equipment including wheel loaders, rollers, compaction equipment, articulated dump trucks, rock breakers attachments, shredders, and grinders.
Requirements
  • 5+ years of experience as a Service Manager within the earthmoving industry.
  • Experience working for a major earthmoving dealership or OEM within Australia.
  • Cert 3 Heavy Plant Mechanic qualification.
  • Leadership qualities.
  • Trade qualification as Fitter or Diesel Mechanic.
Benefits
  • Base salary - $130,000 per annum.
  • Uncapped commissions.
  • Company vehicle.
  • Superannuation.
  • Full product and technical training.
  • Car parking space.
  • Fuel card.
  • Tools of trade.
How to Apply

If this role aligns with your career aspirations, please forward your resume to us or call to discuss further.

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