Service Helpdesk Technician

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $40,000 - $60,000
Job Description

We are seeking an enthusiastic and quick learner to join our team as a Service Desk Analyst. As a key member of our IT support team, you will be responsible for providing first-line level 1 technical support via phone, email or remote access.

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Troubleshooting and resolving common IT issues on Windows desktops/laptops, Azure, Office 365, Audiology Software, mobile phones and other key business applications within agreed SLA's

Liaise with Level 2 & 3 resolver groups to manage and maintain communication with users

Responsible for IT onboarding and off-boarding and continuous process improvements

Assisting with Systems setups, maintenance and IT projects

Knowledge transfer and training of other Service Desk and users

Creating and maintaining IT Knowledge Base documentation and support articles

Attending client sites for further troubleshooting and installations as required

Required Skills and Qualifications

Bachelor's degree in IT or relevant working experience Ideally 1-2 years' experience in a Service Desk or IT Support environment Proven troubleshooting and analytical skills using a methodical approach to problem solving Outstanding customer service ethic with excellent written and verbal communication skills Ability to explain technical concepts to non-technical users Desktop support skills including Windows 11, MS Office 365, SharePoint, networking, Hardware (laptops, desktops, peripherals, mobile phones, AV equipment and conferencing tools, etc) Experience with Managing Azure Intune and desktop builds Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits

We offer a supportive and dynamic work environment where you can grow your career and make a real impact. Our company is committed to creating an inclusive employee experience for all employees.

Others

WSAudiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all employees regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status. We firmly believe that our work is at its best when everyone feels free to be their most authentic self.

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