IT L3 Helpdesk Support Technician

3 weeks ago

Brisbane, Queensland, Australia Talisman Solutions Full time

Requirement: Valid local Driver's License (Mandatory)

About the Role:

We are looking for a highly skilled and experienced Level 3 Helpdesk Support Technician to lead escalated technical support and contribute to infrastructure improvements. Based in Brisbane, this role involves advanced troubleshooting, project implementation, and support leadership across client environments.

Responsibilities
  • Act as the final escalation point for complex technical issues.
  • Manage and resolve server, network, and infrastructure-related incidents.
  • Administer Windows Server environments, virtualization platforms (VMware/Hyper-V), and cloud services (Microsoft 365, Azure).
  • Implement and maintain security solutions including firewalls, antivirus, and patch management.
  • Collaborate with project teams on infrastructure upgrades, migrations, and new deployments.
  • Mentor Level 1 and 2 support staff and ensure best practices are followed.
  • Document system configurations, procedures, and troubleshooting guides.
  • Perform on-site support and client visits as needed.
Requirements
  • 5+ years of experience in IT support with at least 2 years in a Level 3 capacity.
  • Strong hands-on experience with:
  • Windows Server (2016/2019/2022)
  • Networking (firewalls, VLANs, VPNs, switches, routers)
  • Scripting knowledge (PowerShell preferred) is a plus.
  • Excellent analytical and decision-making skills.
  • Strong customer service orientation and leadership skills.
  • Valid local Driver's License

No work visa sponsorship available - candidate must have full Australian work rights. Due to the volume of applications, only shortlisted candidates will be contacted.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

We're publishing this role for suitable candidates in Brisbane, Queensland, Australia.


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