
Dining Services Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled Dining Services Manager to lead our team at the Sofitel Melbourne On Collins hotel, delivering exceptional dining experiences in the heart of Melbourne city centre.
The successful candidate will be responsible for overseeing daily operations, supervising staff, and ensuring seamless service delivery.
Key Responsibilities:
- Servicing Guests: Supervise and support the restaurant team in providing professional and personalized service to meet guest needs.
- Training and Development: Assist with training, coaching, and motivating team members to achieve excellence in their roles.
- Operations Management: Maintain a strong presence on the floor to anticipate and exceed guest expectations.
- Issue Resolution: Handle guest feedback with professionalism, ensuring prompt resolution.
- Daily Operations: Oversee staff allocation, reservations, and service flow to ensure efficient service delivery.
Requirements:
- Leadership Experience: Previous experience in a supervisory role within a luxury hotel or restaurant is essential.
- Communication Skills: Strong leadership, communication, and people management skills are required.
- Creativity and Attention to Detail: A passion for food, wine, and creating memorable guest experiences, along with exceptional attention to detail and the ability to remain calm under pressure.
Benefits:
- Career Advancement Opportunities: Opportunities for career development within the hotel and wider Accor Group.
- Inclusive Culture: An inclusive company culture and diverse talent pool.
- Benefits Package: A comprehensive benefits package, including laundered uniforms and complimentary hotel stay packages.
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