Claims Specialist

4 weeks ago


Brisbane, Queensland, Australia Fuse Recruitment Full time

Claims Consultant Role

Fuse Recruitment is seeking a dedicated Claims Consultant to manage the end-to-end claims process for our reputable clients in the insurance industry.

This is a full-time role with rotational shifts between the hours of 6am – 6pm, Monday – Saturday (one Saturday shift every 2-3 weeks).

Key Responsibilities:

  • Liaise with customers to provide empathetic and professional support
  • Act as the initial lodgement point for customers
  • Negotiate options as required for accurate processing of claims
  • Work within set procedures and standards to ensure all claims are processed in an efficient and effective manner

Requirements:

  • Proven track record of claims management experience or similar in a complex Customer Service environment
  • Great communication and phone skills
  • A detail-oriented approach with a commitment to delivering excellent customer service
  • Highly organised and able to work under pressure in a fast-paced environment
  • Proven analytical and critical thinking capabilities
  • Ability to show empathy and compassion by providing best commercial outcome

About Fuse Recruitment:

We specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you.


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