Customer Service Advocate
2 weeks ago
About Jaybro
At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. Our goal is to deliver exceptional service and support to our customers.
Job Overview
We are seeking a friendly, passionate and customer-focused individual to join our Customer Service Team as a CUSTOMER SERVICE ADVOCATE. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.
Key Responsibilities
- Manage high-volume customer inquiries by phone in a friendly and helpful manner.
- Respond to customer queries promptly and professionally.
- Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
- Maintain accurate and timely records of all customer transactions and interactions.
- Provide product information to customers and sales representatives.
- Address customer complaints and concerns in a prompt and professional manner.
- Work closely with our sales and operations team to ensure timely delivery of products and services.
- Participate in customer service training.
What We Offer
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus additional benefits and opportunities for growth and development within the company.
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