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Customer Service Liaison

1 month ago

Arndell Park, New South Wales, Australia Jaybro Full time

We are seeking a highly skilled and customer-focused individual to join our Customer Service Team at Jaybro. As a leading supplier of building materials for construction sites, road and civil construction, local government, and more, we strive to deliver exceptional service and support to our customers.

About the Role

In this role, you will work closely with our experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain in-depth knowledge of our products and the construction industry, contributing to the success of our team.

Responsibilities

    • Manage high-volume customer inquiries by phone in a friendly and helpful manner.
    • Respond to customer queries in a timely and professional manner.
    • Process customer orders accurately and efficiently, ensuring timely delivery of products and services.
    • Maintain accurate and up-to-date records of all customer transactions and interactions.
    • Provide detailed product information to customers and sales representatives.
    • Address customer complaints and concerns in a prompt and professional manner.
    • Collaborate with our sales and operations team to ensure seamless delivery of products and services.

Salary: $60,000 - $80,000 per annum

This is a full-time position based in [location], offering a competitive salary and benefits package, including opportunities for professional development and growth within our company.