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Service Delivery Manager

2 months ago

Sydney, New South Wales, Australia Talent Connect Australia Full time

We are seeking an experienced Service Delivery Manager to join our client, a leading organisation in the Fire Protection Industry.

This is a full-time, permanent opportunity for a candidate with extensive leadership and management experience in the fire industry.

The successful candidate will have a proven track record of building strong relationships and fostering a safe community.

In this critical role, you will oversee the service delivery team, with key responsibilities including:

  1. Service Delivery Excellence: Managing day-to-day operations to ensure top-tier service delivery, customer satisfaction, and continuous improvement across our service sites.
  2. Team Leadership: Leading and managing a team of service supervisors, technicians, and coordinators.
  3. Operational Strategy: Developing and implementing operational strategies to enhance service efficiency, quality, and customer satisfaction.
  4. Performance Monitoring: Monitoring performance metrics and initiating improvement strategies.
  5. Talent Development: Recruiting, training, and mentoring team members, promoting a culture of continuous improvement and professional growth.
  6. Issue Resolution: Addressing service delivery issues promptly and implementing corrective measures to prevent recurrence.

Key Requirements:

  1. Proven management experience within the fire industry.
  2. Strong leadership skills with the ability to drive your team to be high-performing.
  3. In-depth knowledge of fire protection systems, industry standards, and regulatory requirements.
  4. Excellent communication and interpersonal skills, with a client satisfaction focus.
  5. A current NSW Driver's Licence is required.

Talent Connect Australia is committed to providing a safe and inclusive work environment. We encourage applications from diverse candidates who share our values and are passionate about delivering exceptional service.