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Client Support Specialist

2 weeks ago

Cloncurry, Australia beBeeRelationship Full time $98,765 - $123,456

Key Client Support Specialist

As a crucial member of our team, you will provide proactive support to Account Managers in developing new business and managing existing client relationships. Your primary role will involve delivering comprehensive support to help drive growth and profitability.

Key Responsibilities:
  • Provide prudential and relationship support to Account Managers.
  • Act as an additional formal point of contact for clients and client advisors.
  • Oversee the journey from client request to settlement, ensuring seamless execution and compliance with regulatory requirements.
  • Initiate all associated tasks, maintaining compliance with regulatory requirements.
  • Conduct thorough risk analysis in Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF) and Know Your Client (KYC) requirements.
  • Perform day-to-day operational tasks related to client accounts, prioritizing accuracy and efficiency.
  • Engage in loan application preparation, working closely with stakeholders to ensure timely completion.
  • Interpret and execute tasks, demonstrating strong analytical skills.
  • Monitor loan arrears and accounts in excess, taking appropriate commercial and prudential action to minimize risk.
  • Develop and foster strong working relationships with all key stakeholders, promoting effective collaboration and communication.

Benefits:

  • Opportunity to work in a dynamic team environment.
  • Chance to develop your career and grow professionally.
  • Competitive salary and benefits package.

Requirements:

  • Proven experience in client support or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Knowledge of relevant laws and regulations.