Customer Experience Coordinator
3 days ago
The Service Coordinator will play a key role in supporting the Service Manager and customers to deliver exceptional customer experiences.
Key Responsibilities:
- Triage and manage inbound service and support requests from customers.
- Provide timely and effective responses to customer inquiries and concerns.
- Coordinate the allocation of new installation and field-service work to technicians and subcontractors.
- Assist the Service Manager in overseeing job coordination and work in progress.
- Plan and liaise with customers to schedule installation and service appointments.
- Manage service administration, including completed worksheets and invoicing.
- Ensure technicians have necessary documentation and information prior to on-site visits.
- Monitor inventory and stock levels of technicians and subcontractors.
- Maintain accurate information within the CRM system.
- Process invoices and sales administration.
About You
We are seeking a highly organized and detail-oriented individual with:
- HSC or trade certifications an advantage
- At least 1-2 years of customer service experience
- Experience with NetSuite a plus
- Proficiency in Microsoft Office Suite
- Excellent time management and communication skills
What We Offer
Oryx People Automotive provides a competitive salary and benefits package, including EAP and wellness program, as well as opportunities for growth and development in a collaborative and supportive work environment.
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