Customer Experience Coordinator

3 days ago


Ryde, Australia Oryx People Automotive Full time
About the Role

The Service Coordinator will play a key role in supporting the Service Manager and customers to deliver exceptional customer experiences.

Key Responsibilities:

  • Triage and manage inbound service and support requests from customers.
  • Provide timely and effective responses to customer inquiries and concerns.
  • Coordinate the allocation of new installation and field-service work to technicians and subcontractors.
  • Assist the Service Manager in overseeing job coordination and work in progress.
  • Plan and liaise with customers to schedule installation and service appointments.
  • Manage service administration, including completed worksheets and invoicing.
  • Ensure technicians have necessary documentation and information prior to on-site visits.
  • Monitor inventory and stock levels of technicians and subcontractors.
  • Maintain accurate information within the CRM system.
  • Process invoices and sales administration.

About You

We are seeking a highly organized and detail-oriented individual with:

  • HSC or trade certifications an advantage
  • At least 1-2 years of customer service experience
  • Experience with NetSuite a plus
  • Proficiency in Microsoft Office Suite
  • Excellent time management and communication skills

What We Offer

Oryx People Automotive provides a competitive salary and benefits package, including EAP and wellness program, as well as opportunities for growth and development in a collaborative and supportive work environment.



  • Ryde, Australia Oryx People Automotive Full time

    About the RoleThe Service Coordinator will play a key role in supporting the Service Manager and customers to deliver exceptional customer experiences.Key Responsibilities:Triage and manage inbound service and support requests from customers.Provide timely and effective responses to customer inquiries and concerns.Coordinate the allocation of new...


  • North Ryde, New South Wales, Australia Macquarie University Full time

    About the RoleAs a key member of our team at Macquarie University Sport and Aquatic Centre, you will play a pivotal role in ensuring our members have a great experience. You will lead a front-line team, supervise member engagement, and contribute to our centre's success.Key ResponsibilitiesTeam Leadership: Lead the front-line member engagement team, ensuring...


  • North Ryde, Australia Cushman & Wakefield Full time

    **Job Title** Experience Coordinator **Job Description Summary** Join us as an Experience Coordinator! Passion for detail and excellent communication skills required. **About the role** The Experience Coordinator is charged with the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed...

  • Experience Coordinator

    3 months ago


    North Ryde, Australia Cushman & Wakefield Full time

    Job TitleExperience CoordinatorJob Description SummaryJoin us as an Experience Coordinator! Passion for detail and excellent communication skills required.Job DescriptionAbout the roleThe Experience Coordinator is charged with the day-to-day implementation of policies, procedures, programs, and workplace services delivery that provides a well-managed and...


  • North Ryde, New South Wales, Australia JLL Full time

    About JLLJLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.Our CultureWe are an entrepreneurial, inclusive culture where the best inspire the best. We approach our work in a warmer, more optimistic, and inclusive way.The RoleWe are seeking a personable, professional, and proactive Workplace Coordinator to...


  • Ryde, Australia Healius Full time

    About HealiusHealius is a leading healthcare company and provider of private medical laboratory and pathology services. As a part of this organization, we are transforming into a stronger, more agile entity, optimizing our way of working for the future.The RoleWe are seeking a talented Customer Experience Specialist to join our team at Healius. As a key...


  • North Ryde, Australia Foxtel Group Full time

    **Customer Marketing Coordinator** **Location**: North Ryde **Life at Foxtel Group** A career with us means working across one or more of our brands including Foxtel, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the **Perks at Work** are taken care of: - You’re part of Fox Flex, our hybrid way of working with time spent at...


  • North Ryde, Australia Healius Full time

    Customer Experience Specialist **About Us** - As we optimise to a future-ready way of working, there's an exciting shift happening. We are transforming into a stronger, more agile organisation. As such we are looking for several Customer Experience Specialists to join our team based at North Ryde.- Laverty Pathology is a part of Healius Ltd., an ASX listed...


  • North Ryde, Australia Greencross Pet Wellness Company Full time

    **Company Description** Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for team members who achieve outstanding results,...

  • Duty Manager

    3 days ago


    Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    About the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Next Gen Health & Lifestyle Clubs. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operation of our club.Key ResponsibilitiesCustomer Service: Provide premium customer...

  • Duty Manager

    1 week ago


    Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    About the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at Next Gen Health & Lifestyle Clubs. As a key member of our Club Operations Team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our premium health and fitness venue.Key ResponsibilitiesExceed member...

  • Service Coordinator

    18 hours ago


    Ryde, Australia Oryx People Automotive Full time

    {"title": "Service Coordinator", "content": "About the RoleThe Service Coordinator will play a key role in supporting the Service Manager and customers to deliver exceptional customer experiences.Responsibilities include:Triage of inbound service and support requests from customers.Answering incoming phone calls and queries from customers and...


  • Ryde, Australia Randstad Full time

    About the RoleWe are seeking a highly organized and detail-oriented Resource Coordinator to join our team at Randstad. As a key member of our healthcare division, you will play a critical role in ensuring the seamless operation of medical equipment for hospitals and healthcare facilities across Australia.Key ResponsibilitiesManage inbound and internal...


  • North Ryde, New South Wales, Australia New Horizons Full time

    {"title": "Customer Outcomes and Experience Lead", "description": "About the RoleNew Horizons is seeking a Customer Outcomes and Experience Lead to join our team. As a key member of our organization, you will be responsible for developing and implementing customer-care philosophies throughout our customer services.Key ResponsibilitiesDevelop and implement...


  • North Ryde, New South Wales, Australia New Horizons Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer care and governance initiatives. As the Customer Experience and Outcomes Director, you will be responsible for developing and implementing policies, procedures, and guidelines to ensure exceptional customer experiences across our services.Key...


  • North Ryde, New South Wales, Australia New Horizons Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer care and governance initiatives. As the Customer Experience and Outcomes Director, you will be responsible for developing and implementing policies, procedures, and guidelines to ensure exceptional customer experiences across our services.Key...


  • North Ryde, Australia FREEDOM Furniture Full time

    Who we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...


  • North Ryde, Australia New Horizons Full time

    Customer Outcomes and Experience LeadRequisition ID: req7775Employment Type: Permanent Full-TimeAt New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and...


  • Ryde, Australia Randstad Full time

    About the RoleWe are seeking a highly organized and detail-oriented Resource Coordinator to join our team at Randstad. As a key member of our healthcare division, you will play a critical role in ensuring the seamless operation of medical equipment for hospitals and healthcare facilities across Australia.Key ResponsibilitiesEquipment Scheduling: Coordinate...


  • Ryde, Australia sharonbennie Full time

    {"title": "Project Sales Assistant", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Project Sales Assistant to join our team. As a key member of our sales team, you will be responsible for coordinating inspections, settlements, and customer service responsibilities.Key ResponsibilitiesCoordinate inspections and settlements,...