Chief Technical Problem Solver

2 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $101,700 - $122,200
Technical Support Expert

To deliver outstanding customer experiences, we're seeking a Technical Support Professional to drive customer satisfaction and resolve technical issues.

About the Role

This is an exceptional opportunity to accelerate your career growth, develop your problem-solving, collaboration, and research skills, and enhance your technical proficiency. As a Technical Support Specialist, you will be empowered to:

  • Investigate, troubleshoot, and resolve customer technical issues by collaborating with cross-functional teams and leveraging advanced troubleshooting tools.
  • Develop specific technical and professional expertise through targeted training and readiness programs.
  • Identify potential product defects and escalate them for resolution, contributing to ongoing product improvement initiatives.
About You

We are looking for someone with a passion for delivering exceptional customer success and a strong foundation in computer science, information technology, or related fields. Your experience should include technical support, technical consulting, or information technology roles. Bonus points if you have certification in security, customer service, or similar fields.

What We Offer

A world of opportunities to innovate, grow, and succeed.



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