Chief Technical Operations Specialist

3 days ago


Melbourne, Victoria, Australia beBeeCareer Full time $90,000 - $125,000

Transform Your Career with a Senior Role in Technical Support

We are seeking a highly skilled and experienced Chief Technical Operations Specialist to join our team. As a senior technical support consultant, you will play a pivotal role in providing expert support and consultancy services for ServiceNow.

Key Responsibilities:

  • Incident Resolution: Utilize your expertise to resolve complex issues related to business systems, ensuring timely and effective solutions.
  • Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.
  • Strategic Partnership: Work closely with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities.
  • Technical Expertise: Leverage your deep technical knowledge to support the design, development, and implementation of solutions.
  • Customer Engagement: Foster strong relationships with clients, acting as a trusted advisor.
  • Continuous Improvement: Stay current with the latest developments in ServiceNow, continuously seeking opportunities to enhance your skills and knowledge.

About This Opportunity:

This is an exceptional chance to work on challenging projects, develop your skills, and make a significant impact on our clients' success. As a member of our team, you will have access to extensive resources, including training and career opportunities.

Requirements:

  • 6+ years of experience in ServiceNow and delivering robust, best-practice based ServiceNow implementations.
  • A high level of proficiency in Javascript, Angular JS, and other ServiceNow scripting.
  • Expertise in ServiceNow automation integrations through ServiceNow Orchestration and Web Services.
  • Strong stakeholder management experience and a demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
  • Excellent time management skills and ability to deliver effectively and efficiently by working autonomously as well as within a team.
  • ServiceNow base certifications plus a minimum of two full learning path certifications in ITSM & ITOM/ITAM and/or certifications in ITSM/GRC/HRSD.
  • Strong written and verbal communication skills.

What We Offer:

  • Competitive remuneration and benefits package.
  • Ongoing training and development opportunities.
  • Flexible leave options and purchased leave.
  • Well-being program, including Employee Assistance Program.
  • Discounted health insurance and novated leasing.
  • Paid parental leave.

How to Apply:

If you're a motivated and experienced professional looking for a challenging opportunity, please submit your resume for consideration.



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