
Advanced Technical Problem Solver
3 days ago
Customer Experience and Success
We aim to deliver seamless support experiences that build trust and confidence for every person and organization.
We drive cross-functional alignment and execution, ensuring we consistently exceed customer expectations in every interaction.
Our Vision
We strive to empower customers through differentiated customer experiences that leverage our products and services, ignited by our people and culture.
In the Customer Service & Support team, we utilize Microsoft's AI technology to help consumers, businesses, partners, and more resolve their issues quickly and securely.
Your Role
You will own, troubleshoot, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and develop your technical proficiency.
Your Responsibilities
You will:
- Respond to and resolve customer technical issues, collaborating with internal teams and utilizing troubleshooting tools and practices.
- Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Identify potential product defects and escalate them appropriately to resolve, contributing to product improvements.
What We're Looking For
We are seeking individuals with a passion for delivering customer success who possess the following qualifications:
- A bachelor's degree in computer science or a related field, along with 3+ years of technical support experience, or 5+ years of technical consulting experience.
Preferred Qualifications
Chinese proficiency, CISSP certification, or other equivalent certifications.
Effective communication skills, organization, time management, project management, and negotiation skills.
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