Customer Experience Specialist

2 days ago

Manly West, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000

At Naked Wines, we're on a mission to change the world one glass at a time.

We're seeking a passionate and driven individual to join our team as a Customer Service Representative. As a dedicated professional, you'll play a vital role in ensuring that our customers have an exceptional experience. You'll be responsible for assisting customers with orders, addressing inquiries and concerns, and providing general support. This position offers an exciting opportunity to engage with a diverse customer base and work in a fast-paced, dynamic environment.

As a Customer Service Representative, you will maintain detailed and accurate customer records, including order history, preferences, and interactions. You will actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude. You will also collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience.

Responsibilities
  • Serve as the primary point of contact for our customers, ensuring that all inquiries and concerns are addressed promptly and accurately
  • Assist customers with placing orders, providing product recommendations, and resolving any issues that may arise during the ordering process
  • Actively listen to customer feedback and provide appropriate solutions, while maintaining a positive and empathetic attitude
  • Maintain detailed and accurate customer records, including order history, preferences, and interactions
  • Collaborate with internal teams to resolve complex customer issues and ensure a seamless customer experience
Qualifications
  • Previous experience in a customer service role, preferably in a consumer goods industry
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively
  • Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Detail-oriented with a high level of accuracy in data entry and record-keeping
  • Proficient in using customer service software, CRM systems, and other relevant technology tools
  • Strong organizational skills and the ability to work independently with minimal supervision
Benefits
  • Competitive Salary
  • Performance-based bonus plan
  • Holiday allowance
  • Personal development allowance

We value diversity and celebrate the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.

Join us on this exciting growth journey and be part of something amazing

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