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Technical Solutions Manager
2 months ago
About the Role:
First Focus IT Pty is seeking a highly skilled and experienced Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for delivering exceptional support and advice to our clients, helping them to understand and utilize technology within their business.
Key Responsibilities:
- Manage client relationships and deliver outstanding support and advice
- Develop and maintain a deep understanding of client needs and requirements
- Work closely with our service desk, field techs, and engineering teams to provide technical backing and support
- Collaborate with our sales team to identify new business opportunities and develop strategic plans to drive growth
- Stay up-to-date with industry trends and developments, and apply this knowledge to improve our services and solutions
Requirements:
- Substantial experience working with clients of various scales (sub 50 up to 500 seats)
- Technical and business competence across areas within the IT infrastructure domain
- Proven track record of delivering outstanding support and advice within an MSP, MSSP, integrator, or other service providing IT business
- Ability to demonstrate success managing relationships with small to mid-scale clients across a range of industries and market verticals
- Alignment with our company values, which include keeping everyone informed, aligned, supported, and rewarding performance
What We Offer:
- Competitive package, including 100% salary and 0% commission
- Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- Hybrid working arrangements to support a satisfying work-life balance
- Opportunities for personal and professional development, including paid study days, certifications, and qualifications
- Regular social events and a great team culture
Neurodiverse Candidates Welcome:
We welcome applications from Neurodiverse candidates and recommend disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
