Insurance Capability Development Specialist

6 days ago

Melbourne, Victoria, Australia beBeePerformanceCoach Full time $90,000 - $105,000

Job Overview

The role is accountable for driving performance improvement and capability development within our Insurance team. A consistent high level of service delivery to our members and clients is essential, adhering to Service Level Agreements, regulatory requirements and business benchmarks.

This position will work closely with the Team Manager and contribute to designing, developing and delivering training programs to enhance expertise in our people while supporting their ongoing growth.

Main Responsibilities:

  • Deliver targeted coaching interventions to uplift performance gaps among Claims Administrators and Case Managers.
  • Support team members in providing high-quality customer service through training and guidance.
  • Collaborate with Team Leaders to improve feedback quality and communication of best practices.
  • Drive best practice initiatives to enhance individual and team capabilities and skillsets.
  • Cross-skill team members and optimize process efficiency by implementing effective strategies.
  • Engage with the Team Manager to ensure training materials are accurate, relevant and suitable for the target audience.
  • Prioritize and implement training requirements in collaboration with the Team Manager.
  • Evaluate technical training program effectiveness by collecting feedback from participants, Team Leaders and Operation Managers, and suggesting updates and improvements.
  • Facilitate training programs through alternative delivery methods.
  • Contribute to designing, developing and continuously improving training programs or content.
  • Design engaging and value-add learning opportunities for Link Group team members to develop technical expertise and facilitate continuous learning and career development.
  • Provide technical support to team members, resolving complex customer enquiries, complaints and escalations.
  • Maintain training materials to ensure compliance with all regulatory and risk requirements.
  • Review and maintain a skills capability matrix for each team to identify and address knowledge/skills gaps.
  • Partner with key stakeholders to discuss and prioritize activities across teams.
  • Evaluate the effectiveness of training in meeting business needs.
  • Provide technical support to team members in resolving complex customer enquiries, complaints and escalations.
  • Investigate and own complex member queries.
  • Monitor internal support chat queries (remote) or floor (on site) to provide real-time responses to team members.
  • Work with other internal teams to identify training gaps and improvement initiatives.
  • Analyse trends with the claims team to identify and address learning gaps across Claims Administration teams.
  • Align coaching with the existing quality framework.
  • Support team members with feedback, support and coaching to develop their capabilities.
  • Assist with change management, including communicating to staff in meetings.
  • Support the wider business as a subject matter expert on projects, change initiatives and other ad-hoc duties as required.
  • Develop and manage relationships with internal and external stakeholders, fostering a team culture that supports our vision and values.

  • Capability Development Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCapability Full time $85,920 - $108,150

    Job Title: Capability Development SpecialistRole OverviewThe Capability Development Specialist plays a pivotal role in shaping and implementing capability initiatives that drive business growth. This position is responsible for leading or supporting programs and activities that foster continuous improvement, process optimization, and resource allocation.Main...

  • Capability & Learning Specialist

    7 days ago

    Melbourne, Victoria, Australia Bupa Full time

    **Opportunity snapshot**The Edison Digital & Data(Digital & Data) Learning specialist is responsible for partnering with business stakeholders translating the D&D strategy and business needs to deliver measurable business impact. Determining the learning needs and working with internal and external vendors to identify/source/develop capability uplift...

  • Client Capability Adviser

    7 days ago

    Melbourne, Victoria, Australia Victorian Managed Insurance Authority Full time

    Parental Leave Cover (max term 12 months)About VMIAVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report...

  • Litigation Insurance Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLitigation Full time $72,750

    Insurance Law SpecialistThe position offers an excellent opportunity for a capable individual to join our team and work on a diverse range of complex litigation and advice matters across life insurance.Responsibilities include developing skills in insurance law, having regular involvement and direct contact with clients, and appearing in various courts and...

  • Capability & Training Specialist

    1 week ago

    Melbourne, Victoria, Australia Aia Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Capability Specialist

    1 week ago

    Melbourne, Victoria, Australia Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will...

  • Learning & Capability Development Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeDevelopment Full time $100,000 - $120,000

    Learning & Capability Development SpecialistThis fixed-term, full-time position plays a pivotal role in implementing our comprehensive learning and development strategy, enhancing internal capabilities, and driving engagement with various learning initiatives.Develop and implement key learning initiatives, including the Triple A Development Pathway, Trusted...

  • Training and Capability Development Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCapability Full time $124,888 - $136,747

    Job Title: Training and Capability Development SpecialistAbout This OpportunityAs a key member of our team, you will be responsible for leading the development and delivery of training programs focused on family violence prevention and response. Your expertise in MARAM training and practice will drive a culture of learning and capability uplift within our...

  • Personal Insurance Development Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRisk Full time $90,000 - $120,000

    Insurance Risk Specialist PositionThis opportunity enables you to make a significant contribution to the growth and development of our personal insurance division.You will leverage existing referral networks and marketing initiatives to generate high-quality insurance leads. You will also provide full risk advice to new and existing clients, supported by the...

  • Business Development Insurance Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCareer Full time $90,000 - $120,000

    Business Development Insurance SpecialistA career opportunity exists for a professional to join a commercial insurance brokerage based in London, operating with a local presence in the South of England. The organization provides personal services to clients and fosters new business opportunities through recommendations and referrals.This role offers...