Capability & Training Specialist

4 hours ago

Melbourne, Victoria, Australia Aia Full time

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:
Our Claims team is growing, and we now have a fantastic permanent opportunity for a Capability & Training Specialist to join the team based in either Melbourne or Sydney.

As the Capability & Training Specialist, you will design, develop, and implement blended training solutions that build capability across our Claims business.

The role also involves implementing continuous improvement opportunities, ensuring that our contact centres deliver exceptional service and support to our policyholders, advisers, and prospective clients.

To do this successfully you will:
- Deliver an annual program of work to achieve capability uplift and key business outcomes- Maintain skill matrix and conduct gap analysis to recommend training opportunities- Design and implement training to improve customer satisfaction and loyalty.- Monitor and analyse customer trends, and metrics to identify areas for improvement- Develop, implement, and continuously improve true first call resolution for our customers, advisers, and partners.- Identify opportunities for process enhancements and implement solutions to improve efficiency and effectiveness- Ensure that all customer interactions comply with regulatory requirements and internal Risk and Compliance Framework- Experience designing and delivering training solutions within the Financial Services industry- Experience working within Superannuation will be highly desirable- A confident communicator with the ability to effectively work with a variety of stakeholders- High attention to detail, exceptional organisational skills and the ability to manage competing deadlines

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.- Access our training and development to build on your current skills- Career development through internal mobility opportunities- Work for a business helping millions of Australians and make a difference to someone's life everyday- Access additional leave days a year to recharge and refresh yourself- Enjoy wonderful Health and Wellbeing initiatives that support you- Work with supportive and inclusive managers- Flexible working arrangements

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

  • Claims & Insurance Manager

    3 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Join to apply for the Claims & Insurance Manager role at AMP2 days ago Be among the first 25 applicantsJoin to apply for the Claims & Insurance Manager role at AMPIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these...

  • Claims & Insurance Manager

    3 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Join to apply for the Claims & Insurance Manager role at AMP2 days ago Be among the first 25 applicantsJoin to apply for the Claims & Insurance Manager role at AMPIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these...

  • Senior Site Reliability Engineer

    18 hours ago

    Melbourne, Victoria, Australia Culture Amp Full time

    OverviewSenior Site Reliability Engineer - Data Intelligence - Realtime Analytics PlatformLocation: MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, performance, and team development with data-driven insights. We are building...

  • Senior Site Reliability Engineer

    1 day ago

    Melbourne, Victoria, Australia Culture Amp Full time

    OverviewSenior Site Reliability Engineer - Data Intelligence - Realtime Analytics PlatformLocation: MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, performance, and team development with data-driven insights. We are building...

  • NSC Claims

    3 days ago

    Melbourne, Victoria, Australia AMP Full time $100,000 - $150,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Claims & Insurance Manager

    2 days ago

    Melbourne, Victoria, Australia AMP Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Head of Investment Operations

    7 days ago

    Melbourne, Victoria, Australia AMP Full time

    OverviewHead of Investment Operations role at AMP. This role leads a high-performing and engaged team responsible for end-to-end investment operations for AMP's North Platform, including trade execution and settlement, cash management, in-specie transfers, income/distributions, corporate actions, tax, reporting and other financial activities that deliver...

  • Head of Investment Operations

    7 days ago

    Melbourne, Victoria, Australia AMP Full time

    OverviewHead of Investment Operations role at AMP. This role leads a high-performing and engaged team responsible for end-to-end investment operations for AMP's North Platform, including trade execution and settlement, cash management, in-specie transfers, income/distributions, corporate actions, tax, reporting and other financial activities that deliver...

  • Claims & Insurance Manager

    1 hour ago

    Melbourne, Victoria, Australia Amp Full time

    Join to apply for the Claims & Insurance Manager role at AMP2 days ago Be among the first 25 applicantsJoin to apply for the Claims & Insurance Manager role at AMPIf you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these...

  • Senior Manager, Asset Consultant Partnerships

    3 days ago

    Melbourne, Victoria, Australia AMP Full time $90,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...