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Network Operations Specialist
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At a leading telecom provider, we believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
About This Role:We are seeking an experienced Network Operations Center (NOC) Engineer to play a critical role in ensuring the reliability, stability, and performance of our network services in a 24/7 operational environment.
This is a challenging position that requires continuous monitoring of network infrastructure and services for performance, availability, and stability. The successful candidate will be responsible for promptly addressing any issues that arise, while working collaboratively with relevant teams to reduce the likelihood of incidents reoccurring.
- Monitoring network infrastructure and services for performance, availability, and stability
- Responding promptly to alerts and assessing the severity of events
- Troubleshooting and resolving network-related incidents and customer faults within agreed Service Level Agreements (SLAs)
- Escalating unresolved or critical incidents to higher-level support teams as required
- Maintaining clear and effective communication with stakeholders and customers regarding incident updates and resolutions
- Providing accurate updates in the incident tracking tool
- Collaborating with relevant teams to minimize operational impact during planned changes
- Assisting with network maintenance, upgrades, impact analysis, and other planned changes to ensure seamless service delivery
- Maintaining accurate documentation related to operational processes, incident resolution, and troubleshooting methods
The ideal candidate should have a strong background in network management, configuration, and fault resolution processes. Key skills and qualifications include:
- 2-5 years telco experience, ideally in technical involvement, including network management, equipment configuration, and fault resolution processes
- Ability to monitor voice network systems using NMS tools and ticketing platforms
- Experience configuring and supporting voice hardware (routers, switches, SBCs, IP phones)
- Working knowledge in Cisco Call Manager, Avaya, Asterisk, Genesys (as applicable) platforms
- Troubleshooting skills on packet analysis, call flow tracing, and fault isolation
- A strong understanding of network operations, including monitoring, troubleshooting, and performance optimization
- Proven ability to respond effectively to network incidents and implement sustainable solutions
- Excellent problem-solving and analytical skills to address operational challenges
- Strong written and communication skills, with the ability to present technical information clearly to different audiences
- Ability to work in a dynamic, challenging environment and prioritize tasks effectively
