Service Advocate

2 days ago


Mackay, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000
Customer Support Role

We are seeking a highly skilled and customer-focused individual to provide support to our valued mining customers.

Key Responsibilities:
  • As the primary point of contact, you will be responsible for servicing the needs of our mining customers.
  • You will provide holistic technical support for our valued customers, including OEM-level expertise on electrical, hydraulic and mechanical components.
  • Previous experience with off-highway electric drive haul trucks and hydraulic excavators is essential for success in this role.
About You:
  • Our ideal candidate will possess a strong commitment to safety, with a proactive awareness of potential hazards and a duty of care to themselves and others.
  • They will have trusted technical knowledge, providing expert advice on electrical, hydraulic and mechanical components.
  • A minimum mechanical or electrical trade qualification is required.
  • Exceptional communication and self-organization skills are essential, as you will be planning and preparing relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information.
About the Opportunity:
  • A competitive salary package, inclusive of Super and Company Bonuses.
  • A fully maintained company vehicle, personal laptop and work mobile.
  • Exclusive staff discounts on health cover and other in-house products and services.
  • End-to-end training to ensure you are equipped to perform at your best.
  • Real opportunities for personal development within a dynamic and world-class organization.


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