Luxury Guest Services Representative

1 week ago

Melbourne, Victoria, Australia beBeeService Part time $60,000 - $78,000

**Job Summary**

A Service Experience Agent is the epitome of luxury service excellence, exceeding guest expectations through attentive care and thoughtful gestures. We seek individuals with a passion for delivering exceptional experiences, possessing excellent communication skills and a knack for problem-solving.

Key Responsibilities:

  • Assign rooms according to guest preferences and requests
  • Handle general hotel inquiries and provide accurate information
  • Assist with verifying and adjusting billing for guests
  • Build and strengthen relationships with existing and new guests
  • Escalate guest concerns and resolve issues promptly

Required Skills and Qualifications:

  • Experience in a similar role or relevant industry
  • Excellent communication and interpersonal skills
  • Proven problem-solving and analytical abilities
  • Ability to work well under pressure and meet deadlines
  • Self-motivated and driven individual with a passion for luxury service

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible working hours and location options
  • Employee referral incentives and recognition programs
  • Access to exclusive staff discounts and perks

What We Offer:

  • Join a dynamic and supportive team environment
  • Contribute to a culture of excellence and innovation
  • Enjoy opportunities for personal and professional growth
  • Participate in ongoing training and development programs
  • Collaborate with colleagues from diverse backgrounds and industries

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