IT Support Professional for Local Council

1 week ago


Townsville City Center, Queensland, Australia Programmed Full time

PERSOLKELLY, a leading workforce solutions provider in APAC, is seeking experienced IT support experts to join their Local Council client based in Townsville.

About the Role

This exciting opportunity offers a challenging and rewarding experience as an IT Support Specialist within a dynamic team. As an IT Support Specialist, you will play a key role in providing high-quality technical assistance to end-users, ensuring seamless day-to-day operations of IT systems and infrastructure.

Key Responsibilities
  • Provide exceptional IT support services to employees across the Local Council, resolving technical issues efficiently and effectively.
  • Ensure timely escalation of complex problems and effective communication with stakeholders.
  • Administer security management processes to safeguard Council data and assets.
  • Analyze incident trends to identify opportunities for business improvement.
Requirements
  • At least 3 years' experience in a similar or related IT Service Desk role.
  • Expert knowledge and/or experience in ITIL principles, ServiceNow, Microsoft Windows, and management tools.
  • Familiarity with Windows Domain environments, remote desktop tools, PC hardware and peripherals, software deployment technologies, local and wide area networking technologies, VMWare infrastructure systems, and security-related technologies.
Benefits

We offer a competitive salary package, including a base salary of $80,000 - $110,000 per annum, depending on experience, plus benefits.

PERSOLKELLY is committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experiences, and perspectives. We welcome applications from women, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds.



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