Expert Microsoft Office Facilitator
6 days ago
360RTO Solutions is seeking a skilled and enthusiastic MS Office Facilitator to join their team.
As a Facilitator, you will play a pivotal role in ensuring the quality and consistency of training delivery. Your responsibilities will include:
- Facilitating MS Office Skills Training, particularly MS Excel
- Conducting workshops onsite and virtually to participants across Australia
- Facilitating a diverse range of programs
- Using company tools and products to manage your time efficiently
- Facilitating onsite and virtual workshops
- Coordinating training logistics and resources
- Organizing and facilitating personal coaching sessions
- Assisting in coaching and inducting staff
- Collaborating on national strategic training projects
- Ensuring RTO certified workshops are conducted as required
- Preparing workshop materials in accordance with standards
- Implementing adult learning principles effectively
- Staying up to date with the latest MS Products and developments in productivity applications
- Collecting registration forms and evaluations during workshops
- Generating client referrals from training programs
- Attending strategic sales appointments and assisting sales staff
- Maintaining a library of information on programs
- Conducting coaching support for clients
- Managing client records using Zoho
- Upholding organisational procedures and Codes of Conduct
Key Requirements:
- Certificate IV in Training and Assessment (TAE40116)
- Experience in delivering and facilitating MS Office training
- Desirable experience in an RTO and sales environment
- Project management experience
- Proficient knowledge of Microsoft Office functions
- Excellent communication and interpersonal skills
- Ability to develop positive relationships with staff and management
- Initiative and self-starter
- Passionate and commitment to customer satisfaction
- Zoho experience
- Empathy and compassionate attitude
- Ability to work within a team and work autonomously
- Flexibility and patience
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