Expert Microsoft Office Facilitator

6 days ago


Melbourne, Victoria, Australia 360RTO Solutions Full time
Job Title: MS Office Facilitator

360RTO Solutions is seeking a skilled and enthusiastic MS Office Facilitator to join their team.

As a Facilitator, you will play a pivotal role in ensuring the quality and consistency of training delivery. Your responsibilities will include:

  • Facilitating MS Office Skills Training, particularly MS Excel
  • Conducting workshops onsite and virtually to participants across Australia
  • Facilitating a diverse range of programs
  • Using company tools and products to manage your time efficiently
  • Facilitating onsite and virtual workshops
  • Coordinating training logistics and resources
  • Organizing and facilitating personal coaching sessions
  • Assisting in coaching and inducting staff
  • Collaborating on national strategic training projects
  • Ensuring RTO certified workshops are conducted as required
  • Preparing workshop materials in accordance with standards
  • Implementing adult learning principles effectively
  • Staying up to date with the latest MS Products and developments in productivity applications
  • Collecting registration forms and evaluations during workshops
  • Generating client referrals from training programs
  • Attending strategic sales appointments and assisting sales staff
  • Maintaining a library of information on programs
  • Conducting coaching support for clients
  • Managing client records using Zoho
  • Upholding organisational procedures and Codes of Conduct

Key Requirements:

  • Certificate IV in Training and Assessment (TAE40116)
  • Experience in delivering and facilitating MS Office training
  • Desirable experience in an RTO and sales environment
  • Project management experience
  • Proficient knowledge of Microsoft Office functions
  • Excellent communication and interpersonal skills
  • Ability to develop positive relationships with staff and management
  • Initiative and self-starter
  • Passionate and commitment to customer satisfaction
  • Zoho experience
  • Empathy and compassionate attitude
  • Ability to work within a team and work autonomously
  • Flexibility and patience


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