Technical Support and Network Operations Specialist

3 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $75,000 - $95,000

**Job Summary:**

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We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and monitoring day-to-day operations of Network Operation Control Centers.

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Key Responsibilities:

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  • ">
  • Monitoring the Motorola Solutions Infrastructure using a variety of tools and react to resolve any alerts which may arise and ensure system uptime meet service level agreements">
  • Responsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times">
  • Escalating any Network incidents that cannot be resolved within specified times frames to the relevant team members and work with them until the incident is resolved">
  • Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral">
  • Take Technical Ownership of Major Incidents by - Identifying, communicating, and utilising appropriate resources to resolve the issue">
  • Ensure NOC operations meet support and performance metric requirements">
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Requirements:

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  • ">
  • Australian Certificate of Education or equivalent">
  • Helpdesk Operator Experience">
  • Good communication skills (written and verbal), driven, customer focused, team player, take owner">
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Desirable Qualifications:

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  • University - Computer/ Engineering Studies">
  • ITIL Training/ foundations">
  • 12 months in a technical helpdesk operator's role">
  • Radio / Transmission / Paging Network Experience/IP Networking">

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