
Network Operations Specialist
2 weeks ago
We are seeking a skilled Network Operations Specialist to join our team. The ideal candidate will serve as a key member of our Technical Support team, addressing customer inquiries, resolving issues, and handling escalations when necessary.
Main Responsibilities:- Provide technical support to customers and OEMs for network configurations and troubleshooting.
- Offer guidance on Gogo products and services, including flight deck and cabin communications systems.
- Support OEMs and customers in all aspects of avionics training, including satellite connectivity networks, associated hardware, and compatibility of services.
- Collaborate with satellite network operators to document and resolve customer issues, identify trends, and proactively monitor the health of the networks.
- Participate in the development and testing of Gogo products and services by performing quality assurance activities, such as software regression testing and analysis.
- Bachelor's Degree in a STEM field or equivalent work experience.
- 1-2 years in customer support or technical support.
- Availability for shift work, with flexibility to work some off-hours and weekend hours.
The successful candidate will possess strong technical skills, excellent communication and interpersonal skills, and the ability to troubleshoot and resolve complex issues in a timely manner.
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