Technical Network Specialist

3 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $100,000 - $120,000

Our team is seeking a skilled Network Specialist to join our Managed Tickets Team. We're looking for someone with experience in VOIP and strong technical skills to work on small paid projects from conception to completion.

Key Responsibilities
  • Lead and execute tasks, define scope and quote on the work.
  • Collaborate with Engineers or Service Delivery Teams to facilitate necessary works.
  • Daily time tracking for billable hours related to all tasks.
  • Potential for some on-site work requirements to assist remote Senior Network Engineer as needed.
  • Create detailed technical documentation for implemented solutions and configurations.
  • Ensure accurate and up-to-date documentation.
  • Handover completed work to BAU Teams.
  • Log billable time for documentation tasks.
  • Interface with clients to understand their needs and provide technical guidance.
  • Communicate ticket status, issues, and resolutions effectively.
  • Bill time accurately for client interactions.
Requirements
  • Experience as a Network Administrator.
  • Strong understanding and experience working with VOIP Platforms such as Teams, 3CX, Genesys PureCloud, Cisco Unified Communications Manager, and Enghouse Touchpoint.
  • An understanding of Session Border Controller platforms such as Audiocodes, Ribbon, Cisco.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and take ownership of assigned tasks.
  • A quick learner with the willingness to learn and study in your own time to further your career.
  • Solid experience in a similar client-facing role, preferably in a Managed Services, Projects, or Professional Services environment.
  • Excellent verbal and written communication skills.
  • Ability to convey technical information to non-technical stakeholders.
Desirable Qualifications
  • Knowledge of Essential 8 security framework.
  • Knowledge of ITIL.
  • Project managing skills to start work and finish successfully.
  • Hold a valid Working with Children Check and any other documents required for the role.

Our company values diversity and inclusivity in the workplace.

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