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Field Technical Specialist

3 weeks ago

Coffs Harbour City Council, Australia beBeeTechnical Full time $80,000 - $110,000
Technical Service Professional

Job Summary:

As a Technical Service Professional, you will be part of a team providing technical support to customers and working on-site installations, repairs, and maintenance.

Key Responsibilities:
  • Run day-to-day activities including scheduling tasks, PM, and break-fix calls.
  • Perform equipment upgrades, modifications, and game changes to gaming equipment at customer sites.
  • Installation and removal of all gaming equipment.
  • Investigate and resolve problems, including complex system faults, and perform repair work as required.
  • Routine Preventive Maintenance.
Reporting Requirements:
  • Gather all activities in accordance with company requirements.
  • Record and return parts within the stipulated timeframes.
  • Utilize reporting tools in real-time with 100% accuracy.
  • Deliver and report to requests from other departments.
Workplace Health & Safety (WHS) & Compliance:
  • Ensure alignment with Company policies, procedures, and regulations.
  • The health, safety, and welfare of all employees, visitors, and contractors.
  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Meet Company & legislative & regulatory Compliance requirements.
Requirements:
  • Excellent problem-solving and fault diagnostic skills.
  • Proven interpersonal skills and an ability to work unsupervised.
  • Demonstrate strong technical competencies.
  • Strong interpersonal and communication skills.
  • Proficient computer skills.
  • Strong Customer Focus.
  • Ability to obtain and hold all relevant licenses.

A leading provider of gaming content and technology delivers great performance for its B2B customers and brings joy to the lives of millions of people who love to play its casino and mobile games.