Field Service Technician

4 weeks ago

Coffs Harbour City Council, Australia GamblingCareers Full time
Overview

Working closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all on-site installations, repairs, and maintenance. Diagnosing errors or technical problems and resolving proper solutions, delivering customer service to exceed customer expectations in line with the Aristocrat Technologies Australia (ATA) Service initiatives.

What You'll Do

The following is a list of typical duties of a Field Service Technician. In addition to this, all employees are expected to follow all reasonable management directives to ensure operational needs are met.

Customer & Technical Service
  • Ability to run day-to-day activities, including scheduling tasks, PM, and break-fix calls.
  • Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public
  • Installation and removal of all gaming equipment
  • Investigating and resolving problems, including complex system faults, and performing repair work as required.
  • Routine Preventive Maintenance
  • Performing for our contracted assignment and customer expectations.
Reporting Requirements
  • Ensuring we gather all activities as per Aristocrats\' requirements.
  • Responsible for ensuring all parts are recorded and returned within the ATA SLA's
  • Ensuring the use of Aristocrats reporting tools – all tools to be updated as per the Company process and expectation in real time with 100% accuracy.
  • Delivering and reporting to requests from other departments within Aristocrat.
WHS & Compliance
  • Ensure you have an understanding of and align with Company and venue WHS policies, procedures, and regulations, including:
  • The health, safety and welfare of all employees, visitors, and contractors
  • That accident/incident/near miss processes are followed, and investigations are conducted as required.
  • Ensuring all activities meet Company & legislative & regulatory Compliance requirements
What We're Looking For
  • Excellent problem-solving and fault diagnostic skills
  • Proven interpersonal skills and an ability to work unsupervised
  • Demonstrate a strong level of technical competencies
  • Have strong interpersonal and communication skills
  • Demonstrate proficient computer skills
  • Strong Customer Focus
  • Ability to obtain and hold all relevant licenses
Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

Benefits
  • World Leader in Gaming Entertainment
  • Robust benefits package
  • Global career opportunities
Our Values
  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen
Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.


#J-18808-Ljbffr

  • Field Service Technician

    4 weeks ago

    Coffs Harbour, New South Wales, Australia GamblingCareers Full time

    OverviewWorking closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all on-site installations, repairs, and maintenance. Diagnosing errors or technical problems and resolving proper...

  • Senior Field Technician

    4 weeks ago

    Coffs Harbour City Council, Australia NBN Co ltd. Full time

    Senior Field Technician page is loaded## Senior Field Technicianremote type: Field Workerstime type: Full timeposted on: Posted Todayjob requisition id: 239635# **Job Expectations**Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a **Senior Field...

  • Senior Field Technician

    4 weeks ago

    Coffs Harbour City Council, Australia NBN Co ltd. Full time

    Senior Field Technician page is loaded## Senior Field Technicianremote type: Field Workerstime type: Full timeposted on: Posted Todayjob requisition id: 239635# **Job Expectations**Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a **Senior Field...

  • Senior Field Technician

    4 weeks ago

    Coffs Harbour, New South Wales, Australia NBN Co ltd. Full time

    Senior Field Technician page is loaded## Senior Field Technicianremote type: Field Workerstime type: Full timeposted on: Posted Todayjob requisition id: 239635# **Job Expectations**Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a **Senior Field...

  • Service Technician

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Arjo Australia Pty Ltd Full time $104,000 - $130,878 per year

    Empowering careers at ARJO - At Arjo, we know what moves us.We go above and beyond for people facing mobility challenges, working together as one team and sharing our knowledge with pride. If you're driven by purpose and passionate about making a difference, this could be the opportunity that moves you too.Due to exciting new business growth in the region,...

  • Experienced Pool and Spa Service Technician

    3 weeks ago

    Coffs Harbour City Council, Australia Poolwerx Corporation Pty. Ltd. Full time

    Experienced Pool and Spa Service Technician Dive into a role at Poolwerx! With every client served, every problem solved, you’ll create backyard memories for families and communities everywhere. More than just a Company A career with Poolwerx brings you all the opportunities that come with working for a successful, established brand. And you also get...

  • Experienced Pool and Spa Service Technician

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Poolwerx Full time $60,000 - $80,000 per year

    Experienced Pool and Spa Service TechnicianDive into a role at Poolwerx With every client served, every problem solved, you'll create backyard memories for families and communities everywhere.More than just a CompanyA career with Poolwerx brings you all the opportunities that come with working for a successful, established brand. And you also get the real...

  • Experienced Pool and Spa Service Technician

    4 weeks ago

    Coffs Harbour, New South Wales, Australia Poolwerx Corporation Pty. Ltd. Full time

    Experienced Pool and Spa Service TechnicianDive into a role at Poolwerx With every client served, every problem solved, you'll create backyard memories for families and communities everywhere.More than just a CompanyA career with Poolwerx brings you all the opportunities that come with working for a successful, established brand. And you also get the real...

  • Field Service Technician

    4 weeks ago

    Albury City Council, Australia GamblingCareers Full time

    OverviewField Service Technician, you will play a vital role in delivering technical support and service excellence across customer sites. Working closely with the Service Manager and wider Field Services team, you'll be responsible for providing a full range of technical support including the installation, troubleshooting, repair, and maintenance of...

  • Field Delivery Telecomms Trainee

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Telstra Full time $60,000 - $80,000 per year

    Kick start your career into one of Australia fastest growing industries and set yourself up with a job for life. "Building our talent pipeline for upcoming October - November roles." Australia's leading Telecommunications organisation are looking for energetic, empowered individuals who have an interest working in one of the most integral parts of our...