Airport Customer Service Representative

6 days ago

Adelaide, South Australia beBeeCustomer Full time

We're on a mission to deliver exceptional experiences to our guests, transforming travel from simply 'nice', to something wonderful.

This starts with our people, who embody the fun, laid-back, authentic spirit we've become famous for. When they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.

Job Overview

Airport Guest Services Agents are crucial in creating authentic experiences that put our guests firmly at the heart of everything we do. We need your unique vibe to make our guests' time at the airport truly exceptional.

If you've worked in roles where people are your core, such as customer service, healthcare, hospitality, or retail, then your experience is suitable for this position.

What You'll Be Doing

You'll be helping our guests when they arrive at the airport, checking them in and ensuring all their documentation is correct. You'll rebook flights and provide support during flight disruptions and cancellations. Unaccompanied kids and guests with disabilities will have an easy, wonderful experience with your assistance.

At the gate, you'll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.

Required Skills and Qualifications
  • Be at least 18 years of age
  • Be an Australian Citizen or Permanent Resident
  • Have had at least 3 years of previous employment in part-time or full-time hours – in roles that focus on caring for people/customers
  • Be happy working in a high-pressure environment
  • Have transport to and from the airport, even at hours when public transport is not operating
  • Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays, and peak periods)
  • Are comfortable being around cats and dogs who may travel with us from time to time
Benefits

We offer competitive benefits, including:

  • Free counselling and access to a wellbeing app
  • Free onsite physio
  • Generous annual leave
  • Discounted flights for you and your loved ones
  • Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and experiences worldwide
  • Hospitality, retail, technology, beauty services, and wellness discounts
  • Extensive training from industry experts
  • Career progression opportunities
  • Full uniform and staff parking
Our Inclusive Culture

We welcome applications from diverse backgrounds, cultures, and identities. Everyone is included, everyone wins.

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