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Operations Leadership Specialist

2 months ago

Sydney, New South Wales, Australia Kincare Full time
Leadership Opportunity in Customer Care

We are pleased to announce a parental leave relief position within the Southern NSW & ACT Customer Care Team. This role is responsible for supporting the Senior Operations Manager – Customer Care in leading the Customer Care Function to drive business outcomes and KPIs with a customer-centric approach.

Main Responsibilities:

  • Drive operational excellence in the day-to-day delivery of the Customer Care function within the region.
  • Ensure processes and Aged Care quality principles are followed.
  • Anticipate emerging trends and lead ongoing team training.
  • Provide leadership, mentoring, and support to the team of Customer Care Managers.

Key Requirements:

  • Leadership and management experience in a customer-facing role.
  • Strong understanding of customer care principles and processes.
  • Ability to drive business outcomes and KPIs.
  • Excellent communication and interpersonal skills.

How to Apply:

Internal applications only. Please submit your CV and covering letter through the company's internal application portal.