Ambassadors of Customer Delight

7 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $30,000 - $38,000
Job Description:

As a key member of our bakery team, you will be the face of our business, ensuring customers have an exceptional experience. From greeting and serving customers to maintaining a clean and inviting store environment, you'll play a crucial role in creating a positive impression of our bakery.

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment.

We are looking for someone who is passionate about delivering exceptional customer service, has a keen eye for detail, and is able to work effectively as part of a team.

If you have previous experience in a similar role, even better However, we also welcome applicants who are eager to learn and grow with our company.

Key Responsibilities:
  • Greet customers warmly and assist with their inquiries.
  • Provide menu recommendations and describe bakery items, including allergens and dietary options (e.g., vegan, gluten-free).
  • Process customer orders efficiently using the POS system.
  • Serve coffee, beverages, and bakery items with care and attention to presentation.
  • Manage and restock displays to ensure products are showcased attractively.
  • Handle cash and card transactions accurately, following cash-out procedures.
  • Maintain cleanliness and organization of the total store area, including tables, counters, displays, and Back of House area.
  • Support Back of House team to prepare and stock up foods / bakery when needed
  • Coordinate with the kitchen and baking team to ensure orders are fulfilled accurately and promptly.
  • Address customer feedback professionally and resolve minor complaints where necessary.
  • Handle store closing process with cleaning up if required.
Requirements:
  • Previous customer service or hospitality experience (preferred but not essential).
  • Enthusiastic, friendly, and approachable personality.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Passion for food, baked goods, and creating memorable customer experiences.
  • Availability to work flexible hours, including weekends and public holidays.
Benefits:

Be part of a supportive and friendly team. Opportunities for professional growth and development. Enjoy staff discounts on delicious bakery items and beverages. Experience a dynamic, community-focused work environment.

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