Delightful Customer Experience Specialist
3 days ago
Delightful Customer Experience Specialist
You will be responsible for providing an exceptional customer journey in a retail environment. This involves empowering customers to make informed decisions about their telecommunications needs and ensuring they receive the best possible service.
Key Responsibilities:- Develop strong relationships with customers to understand their needs and preferences.
- Provide expert advice on products and services, ensuring customers have the necessary information to make informed decisions.
- Collaborate with colleagues to achieve sales targets and KPIs.
- Strong Communication Skills: Ability to effectively communicate with customers and colleagues in a clear and concise manner.
- Product Knowledge: In-depth knowledge of products and services, including features, benefits, and applications.
- Sales Acumen: Drive to reach and exceed sales targets and KPIs.
- Customer Focus: Hunger to learn and grow within the role, prioritizing customer satisfaction and retention.
- Teamwork: Positive and resilient approach to customer service in a busy environment, working collaboratively with colleagues to achieve shared goals.
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