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Front Office Operations Manager

1 month ago

Airlie Beach, Queensland, Australia Wyndham Destinations Full time

We Put the World on Vacation

At Wyndham Destinations, our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME

We are a team that believes in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, consider joining us as the Front Office Operations Manager today.

How You'll Shine

To actively contribute to this global company's vision to put the world on vacation, as a Front Office Operations Manager you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service. This role offers opportunities to develop your skills and grow with our company.

Salary Details

The annual salary for this position is $73,150.00, plus superannuation, along with a range of benefits including subsidised private health insurance, professional development funding and discounted hotel stays across Australia, Fiji, New Zealand.

What We're Looking For

To be considered for this great opportunity, it is essential that you have the following skills and attributes:

  • Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor or Duty Manager (three years is desirable)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal and active listening
  • Detail-focused with an organised approach and ability to multitask
  • Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Wyndham Destinations. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.