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Banking Experience Specialist
3 weeks ago
We're seeking a seasoned professional to join our team as a Banking Consultant. As a key member of our collaborative team, you'll play a pivotal role in helping customers achieve their financial goals through seamless banking experiences.
About the Role:
- You will be part of a dynamic team and act as a role model and peer coach to deliver exceptional customer service, ensuring that each customer's end-to-end banking needs are met.
- Meet customers' banking requirements by providing tailored conversations and educating them on digital solutions.
- Contribute to significant growth in customer engagement and advocacy.
Key Responsibilities:
- Deliver a seamless branch experience by meeting customers' diverse banking needs.
- Achieve exceptional customer satisfaction ratings through personalized interactions.
- Promote digital adoption and enhance customers' overall banking journey.
Requirements:
- Demonstrated expertise in customer-centric banking practices, with retail experience preferred.
- Proven ability to work effectively with technology, including digital channels.
- Skillful multitasking and adaptability in a fast-paced environment.
