Airport Passenger Service Representative

4 weeks ago


Pinkenba, Queensland, Australia dnata Full time
Job Title: Passenger Services Delivery Agent

Are you passionate about delivering exceptional customer service and working in a fast-paced airport environment? We are seeking a motivated and team-focused individual to join our team as a Passenger Services Delivery Agent.

Key Responsibilities:

  • Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are met in a timely and efficient manner.
  • Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
  • Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assist passengers with special needs, such as those requiring wheelchair assistance.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.
  • Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
  • Build strong working relationships with all dnata Airport Services staff and client airline employees/delegates.
  • Promote and maintain a positive company image.

Requirements:

  • Minimum of 2 years' experience in a customer service-oriented role.
  • Basic - Intermediate computer skills.
  • Excellent communication skills - Verbal and Written.
  • High level of customer service skills.
  • Available to work on a rotating roster.
  • Valid driver's license.
  • Willingness to undergo a Pre-employment medical test and Australian Federal Police Security check.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.



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