Airport Passenger Service Representative
4 weeks ago
Are you passionate about delivering exceptional customer service and working in a fast-paced airport environment? We are seeking a motivated and team-focused individual to join our team as a Passenger Services Delivery Agent.
Key Responsibilities:
- Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are met in a timely and efficient manner.
- Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
- Assist passengers with special needs, such as those requiring wheelchair assistance.
- Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.
- Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
- Build strong working relationships with all dnata Airport Services staff and client airline employees/delegates.
- Promote and maintain a positive company image.
Requirements:
- Minimum of 2 years' experience in a customer service-oriented role.
- Basic - Intermediate computer skills.
- Excellent communication skills - Verbal and Written.
- High level of customer service skills.
- Available to work on a rotating roster.
- Valid driver's license.
- Willingness to undergo a Pre-employment medical test and Australian Federal Police Security check.
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.
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