Passenger Baggage Handler

3 weeks ago


Pinkenba, Queensland, Australia dnata Full time

Brisbane International Airport is a hub for dnata, a leading ground services company. We are seeking a motivated and passionate individual to join our Mishandled Baggage team in a permanent part-time position.

The successful candidate will be responsible for tracing and locating mishandled bags for international carrier clients, reporting on damaged bags directly to the airline, and adhering to clients' requirements during an aircraft turnaround. Key Performance Indicators (KPIs) will be achieved to meet our clients' expectations.

Key Responsibilities:

  • Be the first point of contact for passengers at the carousel
  • Check the loading details of passengers
  • Monitor carousels for issues such as belt stoppages and passenger issues
  • Liaise with the below-wing team for missing baggage
  • Record rush bags received
  • Report issues to the Baggage Services Supervisors
  • Create and trace files for missed or damaged bags
  • Forward and deliver baggage to passengers

Selection Criteria:

  • Superior customer service, teamwork, and interpersonal skills
  • Proven ability to work under pressure while maintaining accuracy and attention to detail
  • Ability to adhere to safety and security processes applicable to the aviation industry
  • Punctuality and reliability in attendance at work
  • Positive attitude

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.



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