Airport Service Agent
4 weeks ago
Are you passionate about delivering exceptional customer service? Do you have a strong desire to work in a fast-paced airport environment? We are seeking a highly motivated and customer-focused Passenger Service Delivery Agent to join our team at Brisbane Airport.
About the Role:
- Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are met in a timely and efficient manner.
- Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
- Assist passengers with special needs, including those in wheelchairs, during disrupted or delayed services.
- Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.
Key Responsibilities:
- Deliver exceptional customer service to all client airlines.
- Carry out passenger check-in duties and other duties commensurate with the passenger service.
- Ensure necessary paperwork is completed on time.
- Assist passengers with special needs.
- Ensure compliance with OH & S Regulations and Company OH & S Policies.
Requirements:
- Minimum of 2 years' experience in a customer service-oriented role.
- Basic – Intermediate computer skills.
- Excellent communication skills – Verbal and Written.
- High level of customer service skills.
- Available to work on a rotating roster.
What We Offer:
- On-the-job training and upskilling opportunities.
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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