Airport Service Agent

4 weeks ago


Pinkenba, Queensland, Australia dnata Full time
Job Title: Passenger Service Delivery Agent

Are you passionate about delivering exceptional customer service? Do you have a strong desire to work in a fast-paced airport environment? We are seeking a highly motivated and customer-focused Passenger Service Delivery Agent to join our team at Brisbane Airport.

About the Role:

  • Deliver a high standard of customer service to all client airlines and ensure all customer service requirements are met in a timely and efficient manner.
  • Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
  • Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assist passengers with special needs, including those in wheelchairs, during disrupted or delayed services.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.

Key Responsibilities:

  • Deliver exceptional customer service to all client airlines.
  • Carry out passenger check-in duties and other duties commensurate with the passenger service.
  • Ensure necessary paperwork is completed on time.
  • Assist passengers with special needs.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies.

Requirements:

  • Minimum of 2 years' experience in a customer service-oriented role.
  • Basic – Intermediate computer skills.
  • Excellent communication skills – Verbal and Written.
  • High level of customer service skills.
  • Available to work on a rotating roster.

What We Offer:

  • On-the-job training and upskilling opportunities.
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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