Airport Ground Services Agent

4 days ago


Pinkenba, Queensland, Australia dnata Full time

Key Responsibilities:

Deliver a high standard of customer service for all client airlines, ensuring all customer service requirements are met in a timely, efficient, and professional manner.

Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.

Ensure necessary paperwork is completed on time and all reporting is done as per service delivery agreements and company requirements.

Main Tasks:

  • Assist passengers with special needs, such as those in wheelchairs, during disrupted or delayed services.
  • Ensure compliance with OH&S Regulations and Company OH&S Policies to guarantee the safety of passengers and other employees.
  • Provide excellent communication and interpersonal skills to build strong working relationships with dnata Airport Services staff and client airline employees.

Requirements:

  • A valid driver's license.
  • Basic – Intermediate computer skills.
  • Excellent communication skills – Verbal and Written.
  • High level of customer service skills.
  • Available to work on a rotating roster.
  • Minimum of 2 years' experience in customer service oriented role.


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