IT Process Coordinator Specialist

1 day ago

Perth, Western Australia beBeeService Full time $95,840 - $106,773
Job Title:

IT Process Coordinator Specialist

About the Role:

We are seeking a motivated and detail-oriented IT Service Management (ITSM) Process Coordinator to support and enhance IT service processes across change, problem, release, and configuration management.

This role plays a key part in contributing to strategic and operational improvements, coordinating system updates, and working closely with stakeholders to drive best practice service delivery.

  • Provide technical direction and guidance on daily IT service management activities, ensuring alignment with best practice frameworks.
  • Develop, test, and coordinate changes to the ITSM toolset, engaging stakeholders and ensuring documentation and standards are up-to-date.
  • Seek feedback and conduct research and analysis to identify improvement opportunities and provide advice to management and system owners.
  • Work to agreed Service Level Agreements (SLAs) and maintain effective relationships with internal and external stakeholders.
  • Support the development of project documentation and provide input into technology upgrades or system enhancements.
About You:

To be successful in this role, you should possess:

  • A current ITIL Foundation Certificate or demonstrated practical experience in Change, Major Incident, Problem, and Configuration Management processes (preferably within ServiceNow).
  • A proven ability to engage people when providing technical support and collaborate with your team to achieve goals.
  • Sound written, verbal, and interpersonal skills with the ability to build rapport and maintain a strong customer service focus.
  • Strong conceptual and analytical abilities to assess complex issues and recommend effective solutions and improvements.
  • Effective time management and organisational capabilities, able to manage multiple priorities independently with minimal supervision.
Our Values:

We hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

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