Front Office Experience Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $55,000 - $78,000

**Job Summary:**

Deliver exceptional customer experiences across all touchpoints, ensuring seamless interactions from arrival to departure. Key responsibilities include managing front office operations, handling a variety of tasks, and providing top-notch service.

Key Responsibilities:
  • Deliver service excellence, tailoring interactions to meet individual guest needs.
  • Complete diverse front office tasks to ensure every day is unique and engaging.
  • Provide informed, friendly service to both external and internal guests at all times.
  • Answer phone calls professionally according to brand standards.
Required Skills and Qualifications:
  • Previous experience in customer-facing roles within the hospitality industry.
  • Strong computer skills, including proficiency in Microsoft Office and Opera Cloud.
  • Ability to multitask, work under pressure, and think on feet to resolve issues efficiently.
  • Excellent communication and presentation skills.
  • A genuine focus on customer satisfaction and a passion for delivering memorable experiences.
Benefits:
  • The opportunity to work independently, learn continuously, and enjoy flexible benefits tailored to your needs.
  • The chance to contribute meaningfully to hotel operations and feel proud of making a positive impact.
  • The possibility of working alongside passionate professionals and being mentored by experienced Accor Hospitality experts.
Diversity and Inclusion:

We are committed to creating an inclusive environment where everyone feels valued and supported. If you require adjustments during the recruitment process, please let us know. We offer reasonable accommodations to ensure equal opportunities for all candidates.

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