Achieving Excellence as a Customer Growth Manager

2 days ago

Perth, Western Australia beBeeCustomerGrowth Full time $90,000 - $120,000

Job Title: Achieving Excellence as a Customer Growth Manager

About This Opportunity

This role involves building and maintaining strong relationships with customers through proactive account management, ensuring customer satisfaction and meeting retention targets. The successful candidate will contribute to a high-performing team in a collaborative and supportive environment to retain customer accounts within the Commercial and Industry division.

Key Responsibilities:
  • Customer Retention and Satisfaction: Provide exceptional customer service and maintain strong relationships with existing customers to drive revenue growth.
  • Portfolio Management: Manage multiple customer portfolios using our CRM system to efficiently track and meet customer needs.
  • Team Collaboration: Contribute to a high-performing team through skills sharing, peer coaching, and other collaborative activities.
  • Sales Administration: Perform administrative tasks associated with sales contract renewals, ensuring seamless transaction processing.
  • Relationship Building: Develop and maintain strong relationships with internal and external stakeholders to foster business growth and success.
Requirements
  • Experience: 3+ years of experience in a similar sales role, exceeding performance metrics and consistently delivering results.
  • Time Management and Multi-Tasking: Proven ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
  • Resilience and Adaptability: Demonstrate resilience, positivity, and productivity in a fast-paced, dynamic environment.
  • B2B Sales Experience: Experience in converting cold and warm leads via outbound tele-sales and face-to-face interactions, driving business growth and revenue expansion.
  • Negotiation Skills: Contract and price negotiation skills to ensure the best possible outcomes for the business.
  • Teamwork: Experience working and collaborating in a team environment to achieve shared goals and objectives.

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