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Digital Client Relationship Manager
3 weeks ago
Job Opportunity
At the heart of our success lies a passionate team player who embodies our values and culture, takes pride in their unique contributions, and can challenge the status quo with innovative thinking.
As a Digital Account Manager, you will be the driving force behind delivering exceptional experiences. You'll own and grow key customer relationships, providing responsive, solutions-focused support that aligns with their goals and business objectives.
Cultivating strong client relationships is crucial to drive satisfaction, retention, and revenue growth through upselling and cross-selling of products and services.
Key Responsibilities:
- Leading Contract Renewals: Negotiate and secure contracts that meet clients' needs and drive business growth.
- Strategic Account Planning: Develop account plans aligned with each client's business goals and challenges.
- Performance Monitoring: Maintain accurate records of account activity and provide timely sales forecasts and performance reports.
The ideal candidate will have a minimum of 3 years' experience in account management with a strong focus on customer engagement and solution delivery, preferably within the telecommunications or IT sector.
Required Skills:
- Proficiency in CRM systems, such as Salesforce.
- Demonstrated ability to resolve customer queries and escalate issues when necessary.
- Experience handling complex customer situations and finding effective solutions.
Become an integral part of our team and take your career to the next level.
