Accounts Resolution Specialist

1 day ago

Ballarat, Victoria, Australia beBeeCustomer Full time $80,880 - $108,240

Job Overview

Our commitment to delivering exceptional patient care is at the forefront of everything we do. Every individual deserves outstanding service, and our team is dedicated to bringing this vision to life.

We are seeking an Accounts Management Officer to provide customer service engagements for debt resolution within our Financial Service Team. This role will identify, investigate and attempt to solve mismatched information on files, including assisting individuals with the resolution of their invoices.

This Full Time position requires a presence in line with our hybrid working model. Reporting to the Advisor, key responsibilities include:

  • Undertaking accounts receivable and collections tasks, adhering to defined processes governed by procedure and policies, maximising timely debt resolution outcomes to meet service delivery performance and statutory obligations
  • Engaging with customers to focus on account and outstanding debt resolution outcomes through both inbound and outbound customer calls
  • Maintaining accurate records, with attention to detail and quality control, ensuring confidentiality is always maintained

Key Requirements

To be successful in this position, you will have previous experience in customer service and a keen eye for detail. You will have a strong work ethic, with the ability to work independently with minimal supervision, while also being a committed member striving to achieve outstanding customer service while maximising debt resolution outcomes.

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