Accounts Management Specialist

5 days ago

Ballarat, Victoria, Australia beBeeAccountability Full time $60,000 - $82,000
Job Opportunity

We are seeking an Accounts Management Specialist to provide exceptional customer service engagements for debt resolution.

This role will identify, investigate and attempt to solve mismatched information on patient files, including assisting patients with invoice resolution in a timely manner.

About the Role
  • Undertake accounts receivable and collections tasks, adhering to defined processes governed by procedures and policies, maximising timely debt resolution outcomes to meet service delivery performance and statutory obligations.
  • Undertake both inbound and outbound customer calls, engaging customers to focus on account and outstanding debt resolution outcomes.
  • Attend to customer queries and feedback regarding billing for ambulance services and support requirements of consumer hardship and vulnerable customer engagement to assess and determine appropriate outcomes.
  • Maintain accurate records, ensuring confidentiality is always maintained.
  • Provide support to the wider AR Collections team and undertake general administrative duties.
About You
  • To be successful, you will have previous experience in customer service and a keen eye for detail.
  • You will have a strong work ethic, ability to work independently with minimal supervision, and be a committed team member striving to achieve outstanding customer service while maximising debt resolution outcomes.
Required Skills:
  • Proven customer service skills with ability to meet performance call handling targets.
  • Highly developed communication skills to engage professionally with internal and external customers.
  • High degree of accuracy, attention to detail and quality control.
  • Intermediate Microsoft Office skills, including Excel, Word, and Outlook.
  • Ability to handle matters of a sensitive nature with maturity, diplomacy, and empathy.
Benefits

Working in this role, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits.

Work Environment

We believe our people are our greatest resource, and the sustainability of our workforce depends on how well we utilise our people's skills and abilities.

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